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What Our Legal Terms Actually Mean for You

Using hebaj — whether through your bKash wallet, a Nagad transfer or a Rocket payment — means you accept the terms set out on this page.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket conditionsData handling policyUser rights and contact paths
hebaj What Our Legal Terms Actually Mean for You
LEGAL CONTACT PATHS

Reach Us About Any Legal or Policy Question

If you have a question about how these terms apply to your account, or if you want to request a change to your personal data, our support team handles policy queries directly. Reach out through any of the channels below and mention that your query is legal or policy-related so it goes to the right team without delay.

Team online

Live Chat

Open the chat icon in the bottom corner of any page. State your legal or account query clearly and our team will route it correctly.

Email Support

Send your query to our support address listed in the account help section. Include your registered wallet type — bKash, Nagad or Rocket — for faster lookup.

Account Help Centre

The Help Centre inside your account dashboard covers policy sections, data requests and wallet-verification steps without needing to contact support first.

ACCOUNT SECURITY PRACTICE

How hebaj Handles Your Data and Account Safety

We keep your account data under standard security practices — encryption at rest and in transit — and we do not sell or share personal details with third parties outside of what is strictly required to process your bKash, Nagad or Rocket transactions. You can request a copy of the data we hold on you, ask us to correct it or ask us to close your account at any time through the support channels listed above.

Data Retention

We retain your account data for as long as your account remains active and for a reasonable period after closure, in line with standard financial record-keeping practice.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your wallet type. No tracking cookies are sold to ad networks.

Payment Data

Your bKash, Nagad and Rocket account numbers are stored only as masked references used to match deposits to your account. Full wallet credentials are never stored.

Access Requests

To request a data copy, correction or deletion, contact support via live chat or email and verify your identity with the OTP sent to your registered mobile number.

Common Questions About Our Legal Terms

These are the questions we get most often about our legal terms, account rules and data practices. If yours is not here, reach us through live chat and ask directly.

Access and legality depend entirely on your local law and the region you connect from. It is your responsibility to confirm whether using this platform is lawful where you are.

Yes. The bKash, Nagad or Rocket account used to deposit must match the account used to withdraw. This is a security and verification requirement under our terms.

Contact support via live chat or email, state your request clearly, and verify your identity using the OTP sent to your registered mobile number. We will respond within a reasonable period.

Updates are posted on this page before they take effect. If you continue using the platform after a change is posted, that counts as acceptance of the revised terms.

Yes. Submit a deletion request through live chat or email support. We will close the account and remove personal data, subject to any financial record-keeping obligations that apply.

Verification confirms that the withdrawal wallet — bKash, Nagad or Rocket — belongs to the same person who opened the account. This protects you and keeps the process clean.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.