Reference

The Ground Rules for Your hebaj Account

One page, plain wording: these terms set out what you agree to when you open an account with us and use the lobby from Bangladesh.

Account and wallet rulesbKash, Nagad, Rocket paymentsFair play conditionsComplaint and dispute path

Explore the Lobby Read FAQ

How These Terms Apply to Your Play

hebaj Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Using hebaj means you accept these terms as written, and the version live on this page is the one that applies at the moment you place a wager or open a game. Access depends on your local law and eligible regions, so where gambling is restricted

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the service is not offered to you — checking that is your job before you deposit. Your account has to be in your own name and funded from a wallet or bank account you control. Sharing a login, or handing the account to someone else, is
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a breach we may act on by closing it. Money in and out runs through the rails you already use: bKash, Nagad, Rocket, Upay or bank transfer. We match the sender name on the wallet to the name on your account, which is why a deposit
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from a friend's bKash number gets held back until we can trace it. Betting rules for each market — slots, live tables, crash games and the cricket sportsbook — sit with the game or market itself, and a settled result stands once the round closes. We
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can amend these terms when payment channels, catalogues or the law change, and the revised text takes effect when it goes up here. Keep playing after that point and the new wording applies to you. If you disagree with a change, close the account and clear
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the balance. Disputes come to support first, with the transaction reference your wallet gives you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACHING OUR DESK

Where to Send a Terms Question

Disagreements and wording questions reach us fastest through live chat inside your account, because the agent can already see your wallet history and any transaction reference attached to it. Email suits longer cases where you need to send screenshots of a bKash or Nagad message. Either way, quote your account number and the date, and we can pull the right record without asking you twice.

Team online

Live chat in your lobby

Open your signed-in account, tap the support icon and describe the clause you are questioning. The agent sees your wallet history, so bKash, Nagad and Rocket deposits can be traced in the same conversation.

Email with evidence

Send screenshots of the wallet message, your account number and the round or market in question. Attach the bKash or Rocket confirmation so the reference stays readable, and we reply with the term applied.

Written escalation request

If chat does not settle it, ask for the case to be escalated in writing. Include the dates, the clause you think was misapplied and the outcome you expect, and we respond with our position.

DATA AND SECURITY

How We Hold Your Account Data

Behind every clause here is something real: your login, your wallet record, the handset or laptop you sign in from. We hold those details to run the account and to settle disputes, and we do not pass them to advertisers. Your password stays yours, and you can ask what we keep whenever you like. Requests for a copy or a correction are handled from the email address registered on the account, so reply from that inbox.

What we keep

Account details, wallet references from bKash, Nagad or Rocket, and the rounds you have played. That record is what lets us answer a query about a settled market months later.

Cookies on this page

Cookies keep you signed in and remember your language choice between visits. Clear them in the browser and you stay signed out until you type your password again; your balance does not change.

Keeping the login yours

Use a password you do not reuse elsewhere, and sign out on shared phones. If you spot a session you do not recognise, message support and ask for the account to be frozen while we check it.

Asking for a change

You can request a copy of your details or ask us to correct a name or number. Write from the email on the account so we can match the request to the right record.

Terms Questions Bangladesh Players Ask

The same handful of questions turn up again and again, so we have answered them plainly here. Nothing below replaces the terms themselves — it just saves you a support message when you want a quick read on how a clause works. Anything you cannot find, send to the desk and we will walk you through it.

The wording live on this page when you place a wager or open a round. If we change a clause, the revised text replaces the old one from the moment it is published here.

Yes. Deposits and withdrawals through those wallets, plus Upay and bank transfer, follow the payment clauses here: the sender name must match your account name before funds are credited.

Access depends on your local law and eligible regions. Open the page from a restricted country and we may hold the account until you confirm where you are playing from.

Withdraw what is left first, through the same wallet or bank rail you deposited with. Any open round settles normally, then the login is closed and the record kept for dispute purposes.

Grab the round ID, the market and the time, then send it through live chat. We check the game log with the studio and come back with the actual outcome rather than a short reply.

Write from the email registered on the account and ask for a copy of the details we hold. We confirm the request, then send the file once we have matched you to the record.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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The Ground Rules for Your hebaj Account

Where to Send a Terms Question

Live chat in your lobby

Email with evidence

Written escalation request

How We Hold Your Account Data

Terms Questions Bangladesh Players Ask

01 Which version of the terms applies to my account?

02 Do these terms cover bKash, Nagad and Rocket payments?

03 Can I use my account from outside Bangladesh?

04 What happens to my balance if I close the account?

05 How do I report a result I think is wrong?

06 Where do I ask for a copy of my data?

Terms & Conditions

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