Reference

Privacy Policy and the Data Behind Your Account

Your account runs on details you can see and ask us to change — this page sets out what we hold, why we hold it, and where to send a request.

bKashNagadRocketAccount WalletMobile Access
hebaj Privacy Policy and the Data Behind Your Account
ASKING FOR CHANGES

Where to Send a Data Request

One message is usually enough. Write to support from the number or email tied to your account and say what you want — a copy of your record, a correction, or the profile closed. We match every request to the account before we move, so expect us to ask for a reference from your last bKash or Nagad transfer. That check protects you, not us. Contact from a new number waits until we confirm who is writing.

Account Data Request Email support from the address or mobile number on your account. Say what you want copied, corrected or closed, and we reply with the steps that apply to your case.
Chat Inside Your Account Chat opens inside your account area on mobile, so we already see which wallet you signed up with. Ask there and the thread stays attached to your account record.
Wallet Reference Checks For anything touching payments, we ask for the reference number from a recent bKash, Nagad or Rocket transfer. It confirms the request is yours before we open the record.
KEEPING IT SAFE

How Your Account and Wallet Details Stay Safe

Sessions are tied to the number you register, and a login from a device we do not recognise has to clear a one-time code before the lobby opens. Cookies do the dull work — keeping you signed in and remembering your language and currency so you are not resetting them on every visit. Payment records stay for as long as the rules in your region require, then get deleted or anonymised. Ask us to close the profile and we confirm it in writing.

What We Store Your registered mobile number, name, wallet number and lobby activity. Game history and payment references sit alongside it so a dispute can be traced later without guesswork.
Cookies and Sign-In A small set of cookies keeps you logged in and remembers your language choice. Clear them and you are signed out on that device, needing the one-time code again.
Device and Account Lock A login from an unfamiliar phone or browser triggers a verification code to your registered number. Until that code goes in, the lobby stays closed on that device.
Retention and Profile Closure Payment records stay as long as the rules that apply in your region require, then get deleted or anonymised. Ask us to close your profile and we write back to confirm.

Questions You Send Us About Your Data

These come up most often when someone reads the policy and wants the short version. The answers below are the same ones our support desk gives, so you are not getting a different story depending on who you ask. If your case is not covered here, send it through chat from your account area and we will take it from there.

Your registered mobile number, name, date of birth, the wallet number you pay from, and a record of lobby activity — games opened, deposits sent, withdrawals requested. Nothing beyond what running the account and settling payments needs.

Yes. Ask from the number or email on the account and tell us which records you want. We confirm who you are with a wallet transfer reference before anything is sent out.

Never. Your PIN stays inside the wallet app when you send a payment. What reaches us is the transaction confirmation, the amount, and the reference number attached to it.

Send the correction through support with a copy of the wallet statement that shows the right details. Name changes on payments need that document before we update the stored record.

After the retention period that applies in your region ends. Payment records usually outlast the account itself, because disputes arrive late; once that window closes we delete or anonymise them.

It does. Whether you can open an account depends on the law where you are and on whether your region is eligible, and those same rules decide how we handle your data.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.